Terms and Conditions

A completed Vacation Rental Agreement (VRA) is required within 24 hours to hold your reservation (or within 2 hours of booking acceptance if in the final week before arrival) or your reservation will be canceled.

This Vacation Rental Agreement ("VRA") is for short-term rental of the vacation rental property specified in a confirmed reservation ("Property"). This Agreement is between: Vacation in Chelan, LLC ("Vacation Rental Manager" or "VRM"), acting for itself and for the owner of the Property (“Owner”), and the responsible renter of the Property (collectively “Guest” or "Occupant"). By booking your rental of the Property with VRM, you acknowledge that you have read and understand, and agree to be bound by all terms, conditions, and policies in this VRA.

    Property Rental Terms

    Rental of Property: VRM agrees to rent the Property to Guest for the term that was booked and on the terms and conditions set forth herein. For the purpose of this VRA, “Property” shall mean the entire premises or vessel rented to Guest, excluding locked areas. It is expressly acknowledged and agreed by the parties hereto that the Property is being rented on a short-term basis as a vacation rental, and that it is not the intent of any Party that the occupancy of the Property be subject to the requirements of Washington RCW 59.18 or Florida § 82.045 Fla. Stat. (2015). No landlord-tenant relationship is created by this agreement.

    Reservations and Payment: Our standard payment schedule is: 50% of the total amount due is required upon booking; the remaining 50% is due 30 days prior to Guest arrival and will be charged to the credit card on file. Different platforms may have varying payment schedules and additional service fees. Non-payment in full 30 days prior to arrival may result in cancellation without refund. Until a reservation is confirmed, rates may change without notice. All items/fees are taxable, and taxes are subject to change without notice and will be charged to the credit card on file.

    Responsible Renter: The Guest making the reservation must stay at the Property for the entire length of the Reservation (no third-party reservations) and must be at least 25 years of age. Guests must comply with all rules and regulations that are posted at the Property or delivered to Guest via email or text, and are solely responsible for their actions and those of all Occupants. All Occupants in adult-only groups must be over the age of 25. False pretense reservations will result in denied check-in or immediate eviction.

    Occupancy/Day Guests: The number of Occupants, as well as their names and ages, must be stated at the time of booking, and identification may be required at any time. Exceeding maximum occupancy or having unauthorized guests on the Property is strictly prohibited, and at no time may the combined total of occupants and day guests exceed the tier-level requirements. Daytime guests, if allowed, may only be at the home between 8am-9pm. Special event accommodations such as family reunions and small weddings or receptions must be disclosed at the time of your reservation. Certain properties are ideal for special events, but additional fees and deposit may be required.

    Video Cameras/Noise Monitoring: Video cameras and noise monitoring devices may be on-site for security purposes around the exterior of the home. Tampering with these devices is prohibited.

    Good Neighbor Policy: Guests must respect neighbors and adhere to noise ordinances and property boundaries. There are strict noise ordinances in the County and City. Noise is prohibited outside the home and Property between 9pm and 8am.

    Eviction: Guests violating the VRA, posted rules (in home or via email or text), and local laws are subject to cancelation of reservation, immediate eviction and removal from the Property, loss of entire rental payment, and additional charges at the sole discretion of VRM.

      Liability and Damage Policies

      Limited Accidental Damage Waiver (LADW): A non-refundable LADW fee covers unintentional damages up to $1000 for larger homes and $500 for smaller homes. Exclusions apply for intentional acts, gross negligence, charges imposed on Owner/VRM for actions by Guests, and other specified conditions.

      Travel Insurance: Vacation Rental Insurance may cover losses due to certain unforeseen circumstances. Please read your Description of Coverage/Policy carefully and contact Generali Global Assistance at 866-999-4018 with coverage questions. You can review the Description of Coverage or Insurance Policy here: https://www.csatravelprotection.com/certpolicy.do?product=G-330CSA

      Cancellation: Cancellation notice must be given in writing, and it is the Guest’s responsibility to verify receipt by VRM. Refunds are not available for early departures, delayed arrivals, inclement weather, air quality, pests, dissatisfaction with the property, or reduction in the number of nights stayed.
      -For reservations made through vacationinchelan.com, if a cancellation notice has been received 61 days or more prior to the arrival date there will be a 100% refund; if 31 to 60 days prior to arrival date, 50% of total due for stay will be eligible for refund; and if 30 days or less prior to the arrival date, no refund will be given.
      -For Vrbo reservations, if a cancellation notice has been received 61 or more days prior to the arrival date there will be a 100% refund; and if 60 days or less prior to the arrival date, no refund will be given.
      -For Airbnb reservations, if a cancellation notice has been received 61 days or more prior to the arrival date there will be a 50% refund; and if 60 days or less prior to the arrival date, no refund will be given.
      -Refunds may not be available for the service fees that other advertising companies charge (i.e. Homeaway, VRBO, Airbnb, Trip Advisor, etc.), and refund determinations are made directly by the listing company.
      -Note: Travel Insurance has a separate cancellation policy. We offer Generali Global Assistance on the www.vacationinchelan.com website and may offer it to guests through other travel platforms as well such as Vrbo/Airbnb; Generali offers a 10-day free look, and after the 10-day free look, the policy is in full effect and cannot be refunded, even if your reservation is canceled.

        Property Use and Maintenance

        Housekeeping: The home is cleaned between guest stays, and daily housekeeping is not included. Guests are responsible for the cleaning fee included in the total rental fee.

        Pool/Hot Tub: Guests must follow safety procedures and supervise minors. No rebates for out-of-service amenities. Access to the pool/hot tub area must be available with pool cage doors unlocked. PLEASE RINSE off before entering the pool/hot tub, and do not use any body oils, soaps, or lotions before going into the pool/hot tub. Absolutely NO GLASS in or near the pool/hot tub. NEVER sit on the cover of the hot tub, as the fee to replace a damaged cover will be charged to Guest. Excessive cleaning and labor costs can result from contaminated water due to excessive oils or sun lotion which will require the draining of the hot tub to fully clean out the contaminates. If the pool/hot tub is excessively dirty and has to be drained/cleaned/refilled, you will be charged for additional costs incurred. It is possible from time to time the amenity may be closed for service or repair. No rebates of rental rates will be given for any pool/hot tub that is out of service during your stay, or doesn't heat to your satisfaction. Guest agrees to follow all additional instructions that are posted or in the 3-ring binder at the home.

        Pet Policies: Pre-approved dogs are allowed with a pet fee (dogs only). Guests are responsible for controlling pets and any resulting damages or cleaning (both inside and outside) as a result of pets. Absolutely no pets on the furniture/bedding. Unauthorized pets will result in charges and possible eviction. Additional pet policies for certain homes are posted in the 3-ring binder located at the property and/or in email/text communication with the Guest.

        Check-In/Check-Out: Check-in is typically after 4pm; check-out by 10am unless otherwise agreed upon in writing. Guests must leave the property in a neat and undamaged condition and follow departure instructions: 1) Load and run the dishwasher (if available); 2) Remove sheets from all beds that were used; 3) Remove all trash from home, and deposit in the can/dumpster as instructed in the 3-ring binder at the home; 4) Turn cool to 75 degrees in the summer and heat to 60 degrees in the winter; 5) Turn off all lights, and close and lock all doors and windows. Late departures incur additional fees, including but not limited to the cost of alternative housing for an incoming Guest displaced by such hold over, and removal of Occupants and their personal property from the Property.

        No Smoking, Fires, or Fireworks: No smoking is allowed inside the home or anywhere on the Property. The Guest shall be charged a minimum of $500 for cleaning charges at VRM's sole discretion if the no-smoking clause is violated and evidence of any kind of smoking (including tobacco cigarette, marijuana, or vaping) is discovered on the Property. Fires are not allowed when burn bans are in effect, and fireworks are strictly prohibited.

        Electricity Charge (Florida only): A daily non-refundable electricity fee is added to the reservation cost, and excess usage will result in additional charges.

        BBQ Grills: We have a variety of types of grills at different properties (electric, charcoal, propane, etc.). For homes with propane grills, guests may need to refill propane tanks during their stay.

        Heat / Air Conditioning: Air conditioning shall not be set below 75 degrees and heat shall not be set above 75, and the fan setting shall be “Auto.” There are no refunds for lack of or malfunctioning HVAC units. Doors and windows shall be closed when either heat or air conditioning is in operation. If the Guest causes the unit to freeze up, they will be charged for the service call(s).

        Septic / Sewer: DO NOT FLUSH feminine products or anything other than toilet paper. Please be conservative with your water usage, and do not run excess water beyond what is needed for the Occupants listed on this agreement.

        Waste Material: All garbage (and recycling if available) shall be placed into the appropriate containers throughout the Reservation, and if required Guest will take the container(s) to the curb the night prior to the designated pickup day as specified in the 3-ring binder at the Property.

        Parking: Parking is allowed only in designated parking areas. The number of vehicles may not exceed the maximum allowed at the home. Illegally parked cars may be towed at the owner's expense. RVs may be allowed at some properties, but must receive advance approval and pay RV fee.

        Tents and Other Structures: No tents, pools, slip ‘n slides, bouncy houses, etc. may be erected on the Property without prior written permission from VRM. If permission is granted for items on the lawn, they must be taken down every evening so as not to interfere with the watering of the lawns, and shall be placed in different places during the day to avoid burning the lawn.

        Miscellaneous Policies

        System(s) Failures & Services: Owner and VRM are not liable for system failures or service interruptions. If you notice a system/equipment failure, immediately notify VRM and we will work to promptly repair or replace the failed system/equipment. A failure does not serve as a termination of this VRA, and no refunds will be given for such system failures.

        Condition of Property: Property is provided “as is,” and Owner/VRM are not responsible for the inoperability or unavailability of any amenities, or errors in our advertising. You agree to contact VRM as soon as you notice maintenance or housekeeping concerns. Guest waives any claim the Property was not as described.

        Pest Control: Wildlife and pests may be present, and may pose a danger to you. Routine pest control is performed, and VRM will make every reasonable effort to address pest control concerns but we are not responsible for refunds due to the presence of pests, wild animals, or in the event of untimely service by pest control companies. The Property has been inspected to ensure no bed bugs are present. If found during the Reservation, their presence shall be presumed to have been caused by Guest, who will in turn be responsible for the cost of treatment in accordance with the terms of this VRA, unless Guest provides clear and convincing proof otherwise, at VRM's sole discretion. If found, Guest must vacate Property immediately without refund and pay for bed bug treatment.

        Entry: VRM and their representatives and agents have the right to enter the premises, at any time: (i) for the purpose of making necessary or agreed repairs, alterations, improvements, for maintenance, or to supply necessary or agreed services; (ii) to verify that Guest has complied with the terms of this Agreement and to enforce these terms; or (iii) in case of emergency. Guest agrees not to enter any locked interior doors to Owner’s storage.

        Property Suitability: Review all property amenities, specifications, and unique characteristics, including environmental conditions, to verify that the home you have selected will be suitable prior to booking. Private homes may be constructed with limited accessibility for Guests and Occupants with mobility issues, or be located amidst potentially dangerous conditions: rocky terrain, deep water docks, pools/hot tubs, steep slopes, cliffs, interior and exterior stairways, canals, terraces and decks, slippery conditions, fireplaces, sharp objects, etc. Please do not book a home if you believe there may be a condition that poses unusual risk to any member of your group.

        Weather Conditions, Natural Disasters, and Unforeseeable Circumstances: Owner/VRM are not liable for any loss, damage, or inconvenience caused by, but not limited to, weather conditions, natural disasters, pests, construction, public/private events, acts of God, wildfire/smoke, hurricanes or tropical storms, rain, road closures, frozen pipes, interruption of services and utilities, or other reasons beyond its control.

        Lost Items or Left Items: Guest is solely responsible for any lost, stolen, or abandoned possessions or items.

        Returned Check Charge: A $50.00 fee will be charged for a check returned for insufficient funds or any other reason by Guest’s bank.

        Automatic Credit Card Charges: In the event that you incur fees pursuant to this Agreement, you hereby authorize VRM to immediately charge your card for any overages and/or fines without further notice. If these charges are disputed, or if the credit card on file is otherwise prevented from being charged, you agree to pay an additional $50 service fee per charge.

        Credit Card Authorization: Guest consents to the use of the credit card provided without original signature on the charge slip, that an email of this agreement will serve as an original, and that this Credit Card Authorization cannot be revoked and will not terminate until 30 days after the rental is vacated. Guest hereby grants consent for VRM to charge credit cards on file for any damages, missing items, excessive cleaning and/or garbage, fines, breach of contract, or other items in this Agreement, and if necessary the cost incurred to remove Guest and Rental Party from the Property. Attempts to circumvent our policies by filing a chargeback with your credit card company will result in an additional $200 billed to your credit card to cover our time in disputing these actions.

        Legal Terms

        Liability and Damage: Guests agree to defend, indemnify and hold Owner and VRM harmless from any and all liability, claims, loss, property damage or expenses, arising by reason of any injury, death or damage sustained by any person, or to the property of any person, in or on the Property during the term of this VRA, including Guests, additional Occupants, or visitors of Guests. Owner/VRM liability shall in no event exceed the amount of the rental payment received regardless of the kind or extent of injury or death. Guest agrees to the foregoing and waives all right to claim damages in excess of the foregoing amounts, and agrees to be limited for all purposes to such amounts.

        Hold Harmless: Use of the home, Property, and any amenities, including the pool/hot tub, BBQ grills, waterfront, watercraft, bikes, etc. is at the Guests' own risk. VRM and Owner assumes no liability for loss, damage, or injury to Guests or others, and their personal property. Guest agrees to indemnify, defend, and hold harmless Owner and VRM from any and all claims, damages, disputes, suits, litigation, judgments, costs, and attorney fees resulting from or associated to any loss, damage, or injury to Guest, Guest’s Occupants or visitors, and/or their personal property. Guest understands that this release binds any and all heirs, administrators, executors, assigns, and any other person or entity seeking to claim under or through Guest. VRM recommends that Guest carry or obtain insurance to protect Guest, Guest’s Occupants and visitors, and their personal property from any loss or damage. In any action concerning duties or liabilities of the parties, Guest agrees to venue in the county where the home is located, and Guest agrees to pay all reasonable costs, attorney’s fees, and expenses that shall be made or incurred by Owner or VRM in enforcing this agreement. If there is more than one Guest, each one shall be individually and completely responsible for the performance of all obligations under this VRA, jointly and individually with every other Guest.

        Enforceability: If any section, clause, paragraph or term of this VRA is held or determined to be void, invalid, or unenforceable, for any reason, all other terms, clauses or paragraphs herein shall be severed and remain in force and effect.

        Acceptance of this Agreement: Payment shall constitute valid binding acceptance of this agreement (and the Vessel Addendum if renting a boat). Guest acknowledges that the above statements have been read, and Guest agrees to abide by them and cause anyone on the property to abide by them. Anyone not abiding by this agreement may be subject to immediate eviction.

        T&C's Subject to Change: Vacation Rental Agreement Terms & Conditions are subject to change without notice, with a current copy always on our website or on your booking platform.



        In addition to the above terms and conditions, here are additional terms and conditions for vessel rentals:
        1. Vessel Suitability: Please ensure you have reviewed all Vessel amenities, specifications, and unique characteristics, including environmental conditions, to verify that the Vessel you have selected will be suitable prior to booking. Vessels are constructed with unusual features, limited accessibility for Guests and Occupants with mobility issues, or may be located amidst potentially dangerous dock/mooring conditions. These may include, but are not limited to, deep water docks, barriers to get onto the vessel, steep steps, confined interior, exterior stairways, Vessel movement resulting from wave action, narrow and sloped decks, slippery conditions on the Vessel and dock, sharp objects, limited barriers that prevent falling out of the Vessel, and insects. Be aware that cell phone coverage may be inconsistent or unavailable in some areas, and that any bed mattresses are boat mattresses and are thinner than typical house mattresses. Guests with mobility challenges or those traveling with children are specifically advised to discuss concerns or requirements with our reservation planners as you will not be able to cancel if you find the Vessel unsuitable upon your arrival. Please do not book a Vessel if you believe there may be a condition that poses unusual risk to any member of your party. You hereby release Owner and Management from all personal safety risks and liability associated with the Vessel and operation of the Vessel you rent.
        2. Eviction: All Occupants agree to adhere to local & maritime laws and rules and regulations, to not disturb the peace, keep the Vessel moored in its slip at Sunset Marina, keep the Vessel in a clean and sanitary condition, and will comply with the no smoking and the appropriate pet rules for each Vessel/reservation. All Occupants are subject to immediate eviction and removal from the Vessel for any of the following reasons: (1) Smoking anywhere inside/on Vessel or on dock area; (2) Unapproved or unleashed Pet anywhere on the Vessel, dock, or on the marina property; (3) Number of Occupants exceeds the number of contracted guests; (4) Complaints of noise, loud music, foul language, or otherwise disturbing of the peace; (5) Illegal activity. When an eviction occurs, the entire amount of rent, deposits, fees, etc. will be forfeited.
        3. Check-In: You may check in any time after the time listed in your check-in instructions, typically 4pm on the date of arrival. Guests shall, on arrival, meet with a representative of Vacation in Chelan to receive instructions on operation of the Vessel and its systems. You are responsible for the proper use and operation of the Vessel, and to keep it in a clean condition. Because of the required instructional informational meeting with a representative of Vacation in Chelan, you must pre-schedule your arrival time by calling (509) 682-2288 as well as notify us 30 minutes prior to your arrival, and also keep us informed as soon as possible if there are delays.
        4. Check-Out: You must vacate the rented Vessel on the last day of your stay by the time listed on your check-in instructions, typically by 10:00am, unless otherwise agreed upon with email agreement. When you depart, please leave the Vessel in a neat and undamaged condition. A list of check-out procedures is listed in the information binder at each Vessel, and on the departure instructions email, including: 1) Wipe appliances, counters, etc. clean of excess spills; 2) Remove sheets from all berths that were used, and place sheets on the forward V-berth; 3) Remove all food and trash from the Vessel; 4) Deposit all trash in the can/dumpster at the dock as instructed in the binder; 5) Turn off all lights, and close and lock all doors and windows.
        5. Wastewater: The Vessel is equipped with a marine toilet. The Vessel’s toilet will clog up if improper material is flushed. DO NOT FLUSH feminine products or anything other than toilet paper. Please be conservative with your water usage, and do not run excess water as the waste-water container has limited capacity. If at Sunset Marina, please use the Marina’s toilet facilities in the Marina’s Clubhouse whenever possible.
        6. Trash Disposal: Guest and Occupants shall follow all rules in the information binder in the Vessel regarding trash disposal in the marine environment. There are trash receptacles around Sunset Marina.
        7. Parking: Parking is permitted only in designated parking areas at the Sunset Marina, and we provide a required parking pass for 1 car (maximum allowed). Any illegally parked cars are subject to towing; applicable fines/towing fees are the sole responsibility of the vehicle owner and will be charged to the card on file. Additional parking details may be posted in the information binder located at the Vessel and/or in email communication with the Guest.