Frequently Asked Questions
We’re here to help you with your vacation home rental so you can start planning your adventure. Listed below are some frequently asked questions to get you moving in the right direction.
Booking & Cancellation
Booking your stay with Vacation in Chelan is easy and secure. Visit our website to view availability, photos, amenities, and detailed descriptions of our vacation homes. Call or email us and we would be happy to work with you to answer any questions you have about the home(s) you are interested in.
An initial payment of 50% is required upon booking, and the remaining 50% is due 30 days prior to guest arrival. For reservations made less than 30 days prior to arrival, the entire payment is due in full upon booking. All rates/fees are taxable.
Our online reservation system accepts most major credit cards including Visa, MasterCard, Discover, and American Express.
The minimum reservation for most of our homes during the summer is typically one week, and ranges for other times of year from two to seven nights. When you enter dates on the calendar, it will tell you if there is a different minimum number of nights required.
Occupancy is based on the number of individuals the property sleeps, and most homes are very strict on the number of adult/children occupants (most have strict county/city requirements).
Some have a total occupancy number, while others have an adult maximum occupancy number, along with the total number the property can accommodate including children, which is detailed out in the description of the property.
Everyone who is traveling must be at least 25 years old or accompanied by a parent or legal guardian. For some homes, the age requirement may be higher.
Yes! You can find more information about coverage, timelines, and more on our Travel Insurance page, and you can select to add travel insurance when completing the booking process.
In the event of a cancellation, notice must be given via email or mail. Full details can be found in the terms and conditions on our website. If you have purchased travel insurance, please note that after the 10-day free look, the policy is in full effect and cannot be refunded, even if your reservation is canceled.
During Your Stay
Our standard check-in time is after 4pm and check-out is promptly by 10am. We have very strict check-in and check-out times during the summer, as we have a very short window of time for our housekeepers to get the home ready for each guest.
For reservations that are paid in full, check-in instructions are emailed a week prior to your arrival and include driving directions and the house entry code. There are no formal check-in procedures unless noted otherwise; just arrive anytime after your check-in time and enjoy your vacation!
The number of occupants on your reservation is declared at the time of booking. Changes to the occupancy may be requested, however, you may not exceed the maximum occupancy numbers listed for the home.
Guests must be declared and approved in advance, and if daytime guests are allowed they may only be at the home between 8am-9pm. Many of our homes are in quiet neighborhoods so please note that our rental agreement includes provisions against excessive noise, and a strict “no party” policy.
Dogs are allowed in many of our homes, but must be declared and approved in advance. Prior to bringing your dog, you must receive approval, pay the $50/pet fee, and agree to the terms and conditions on our website.
No, cleaning is provided before and after your stay. If you would like to have maid service please contact us for availability and pricing.
No. All of our properties are strictly non-smoking.
The 3-ring binder should answer most of the questions you may have about the vacation rental property. For other questions, you can email us at email@example.com or call/text our office at 509.682.2288.
Please see the description and room details section of the home listing, but in general, homes are fully furnished with dishes, cookware, flatware, glasses, pots and pans, and small appliances such as a toaster, microwave, and coffee maker. A standard supply of bed and bath linens, including sheets and bath towels are provided, and hot tub towels are provided for homes that have hot tubs. Please be sure to pack any specialty items that you may require during your stay.
We provide a start-up supply of soap and paper products, including hand soap, dishwasher soap, dish soap, laundry soap, paper towels, toilet paper, aluminum foil, salt and pepper, and cooking oil as applicable. Depending on the length of your stay and usage, you may need to replenish these by purchasing them at local stores, and if there is something specific that you require please make sure you bring it with you.
Most of our homes have smart TVs and many have Roku devices where you can log in to your streaming channels. We cannot guarantee television service or TV channel availability, and we are not able to provide pay-per-view services.
All of our homes have wifi internet. Depending on the type of service and location within the house, you may find the service quality varies. We are unable to guarantee data speeds or availability.
Yes, there are grills at each of our properties. Most larger homes have propane grills, and our medium and smaller homes typically have electric grills, but at times other types of grills may be provided.