Frequently Asked Questions

Most of our homes are situated in the beautiful Chelan valley. We are also expanding our portfolio to include properties in Southwest Florida.

While our website offers detailed information on each property, feel free to contact us directly via email or phone for additional questions or specific inquiries.

Booking your stay with Vacation in Chelan is easy and secure. Visit our website to check availability, view photos, explore amenities, and read detailed descriptions of our vacation homes. If you have any questions or need assistance, feel free to call or email us. Our team is here to help you find the perfect home for your stay.

An initial payment of 50% is required at the time of booking, with the remaining 50% due 30 days before your arrival. For reservations made within 30 days of arrival, full payment is required at the time of booking. Please note that all rates and fees are subject to applicable taxes.

We accept most major credit cards through our online reservation system, including Visa, MasterCard, Discover, and American Express.

In the Chelan valley, the minimum stay during the summer is typically one week. During other times of the year, the minimum stay ranges from two to seven nights.

For SW Florida, there is usually a one-week minimum (or more) during the winter high season and a five-night minimum during the low season.

When you enter your dates on the calendar, it will indicate the required minimum number of nights for your selected dates.

Occupancy is determined by the number of individuals the property can accommodate, as specified in the property details. Most homes have strict limits on the number of adult and child occupants, often based on county or city regulations.

Some properties have a total occupancy limit, while others specify both a maximum number of adults and a total occupancy including children. Detailed occupancy information can be found in the property description.

All guests must be at least 25 years old or accompanied by a parent or legal guardian. Some properties may have a higher age requirement. Please check the specific property details for more information.

We offer travel insurance to protect your vacation investment. For more information about coverage, timelines, and other details, please visit ourTravel Insurance page. You can also choose to add travel insurance during the booking process.

In the event of a cancellation, notice must be provided via email or mail. Detailed information can be found in your signed contract or in theterms and conditions on our website. If you have purchased travel insurance, please note that after the 10-day free look period, the policy is in full effect and non-refundable, even if your reservation is canceled.

Our standard check-in time is after 4pm, and check-out is promptly by 10am. During the summer, these times are strictly enforced to allow our housekeepers sufficient time to prepare the home for each guest.

For reservations that are paid in full with a signed contract, check-in instructions will be emailed to you one week before your arrival. These instructions include driving directions and the house entry code. There are no formal check-in procedures unless specified otherwise, so you can arrive anytime after your check-in time and start enjoying your vacation.

The departure instructions are kept intentionally simple. Typically, they include:

1. Load and run the dishwasher
2. Remove all trash from the home
3. Adjust the thermostat
4. Turn off all lights, and close and lock all doors and windows

The number of occupants must be declared at the time of booking. While changes to occupancy can be requested, you may not exceed the maximum occupancy limits listed for the home.

All guests must be declared and approved in advance. If daytime visitors are permitted, they may only be at the home between 8am and 9pm. Please note that many of our homes are in quiet neighborhoods, and our rental agreement includes provisions against excessive noise and a strict “no party” policy, and we must strictly comply with city and county requirements.

Yes, dogs are welcome in many of our homes but must be declared and approved in advance. To bring your dog, you need to receive approval, pay the $50/pet fee, and agree to our terms and conditions outlined on our website. Please note that we only allow dogs, not other animals.

The cleaning fee covers the cost of professionally cleaning and sanitizing the home before your stay. It also includes a starter supply of essentials such as toilet paper, paper towels, and dishwasher detergent. Our housekeepers take pride in ensuring the home is clean so you can enjoy a comfortable and pleasant stay.

Smoking is strictly prohibited at all of our properties, both indoors and outdoors. We appreciate your cooperation in helping us maintain a smoke-free environment.

Most of your questions can be answered by referring to the 3-ring binder provided at the vacation rental property. If you need further assistance, feel free to email us at info@vacationinchelan.com or call/text our office at 509.682.2288.

There's plenty to explore in both of the regions we represent:

• For more information about activities and attractions in the Lake Chelan valley, visit our Lake Chelan Area Attractions page.
• Stay tuned for updates on things to do in Southwest Florida. We're working on bringing you more information soon!

If you're planning to go boating, here's what you should keep in mind:

• Lake Chelan Valley: Lake Chelan is renowned for its pristine waters, ranking among the cleanest and clearest lakes in the United States. Spanning 50 miles, it offers a boater's paradise with opportunities for tubing, shoreline exploration, and boat-in campgrounds. Water levels in the lake and river vary throughout the year, typically lowest in spring and reaching full height by July and August.

• Southwest Florida: Discover the Barrier Islands and some of Florida's finest beaches, ideal for shell collecting amidst turquoise waters and powder-soft sands. Canal and ocean levels in this region fluctuate with the tides and vary throughout the seasons.

Please refer to the description and room details section of the home listing for specifics. Generally, homes are fully furnished and equipped with dishes, cookware, flatware, glasses, pots and pans, and small appliances such as a toaster, microwave, and coffee maker. Be sure to pack any specialty items you may need during your stay.

A standard supply of bed and bath linens, including sheets and bath towels, is provided. Homes with hot tubs also include hot tub towels.

We offer an initial supply of essential items, including hand soap, dishwasher soap, dish soap, laundry soap, paper towels, toilet paper, aluminum foil, salt, pepper, and cooking oil, as applicable. Depending on the duration of your stay and your usage, you may need to replenish these supplies at local stores. If you require any specific items, please ensure you bring them with you.

Yes, each of our properties includes a grill. Most larger homes are equipped with propane grills, while medium and smaller homes generally have electric grills. In Florida, we typically supply charcoal grills. Occasionally, other types of grills may also be provided.

Most of our homes are equipped with smart TVs, and many also include Roku devices for accessing your streaming channels. Please note that we cannot guarantee television service or channel availability, and we do not offer pay-per-view services.

Yes, all of our homes are equipped with wifi internet. Please note that service quality may vary depending on the type of service and location within the house. We cannot guarantee data speeds or continuous availability.

Amenities vary by home. Many waterfront homes in Chelan often include a small boat, such as a canoe, pedal boat, or rowboat. In Florida, homes typically come with a couple of bikes. Additional amenities may also be available. Please refer to the listing details for specific information on what is provided.